Refund policy

Return & Refund Policy

At Knitt Happens, each item is handmade with care. Because of the handmade nature of our products, slight variations in color, size, texture, and appearance may occur and are part of what makes each piece unique.

Returns

We accept returns on eligible ready-made items within 7 days of delivery. To be eligible for a return, your item must be unused, unworn, and in its original condition.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Custom & Personalized Orders

Custom-made, made-to-order, and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible item due to a change of mind or personal preference. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery and include photos of the item and packaging. We will review the issue and work with you to provide an appropriate replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have questions about a return or an order, please contact Knitt Happens through the contact information provided on our website.